Recently, I had a fantastic customer service experience with Delta that encapsulates an example of what a business should do to breed genuine affinity among their customers.

There are lots of different reasons why people start businesses. Among the motivations for starting something new is the desire to do your own thing and be your own boss because of an interest or a talent you want to spend your life enhancing.

Many of us talk about doing something new in business. We analyze it and think through the details. We imagine how taking this new direction might affect other areas of our lives. We think, deliberate, and analyze, but never actually do it.

The importance of having mentors is well established. I have had various mentors through my career and have assembled an "advisory board" to help me navigate my professional path when it's needed. These individuals have been extremely valuable in helping me get from where I am to where I want to be.

It's almost impossible to have a discussion about management or workplace culture without talking about different generations, how they differ, and the things they prefer.

I probably don't need to tell you that business is tough. Results don't just happen and there is no such thing as an overnight success. Sometimes it takes at least 10 years to see real success, and in many cases, it probably takes even longer than that.

For the most part, great leaders evolve. They aren't made in a single moment, and rarely, if ever, is a person born with the knowledge and skill to be a transformative leader. In fact, there's lots of evidence that we can be coached to great leadership.

You've heard of Imposter Syndrome, right? That all-too-common psychological response causing you to feel inadequate and believe you lack the skills to succeed. Women are no stranger to this feeling, but men aren't immune either.

There are a lot of things you can learn from working in different environments. One key lesson is the importance of a well designed space -- this will be especially clear to those of you who have worked in spaces at opposite ends of the spectrum.

Listening or more precisely, active listening, is one of the most important skills you can develop as a leader. The importance of listening as it pertains to leadership is summed up in that quote, "Good leaders listen first and speak second."

A lot of companies do some variation of the "Bring Your Kid To Work Day." It's a great idea -- it's a fun office activity that helps you to get to know your coworkers a little more personally, and it offers kids an opportunity to glimpse the working world.

Think back on the times in your life when you've grown -- either personally or professionally -- the most. Often, the catalyst for that growth had to do with starting over. Whether it's by your own design or due to circumstances beyond your control…

If there's one thing I think has the power to positively affect your life, it's the pursuit of a carefully chosen hobby

When you see me in a corporate setting or when I'm on stage speaking, your first thought probably isn't: This woman plays bass guitar. But I do.

It's no secret that Americans work a lot. According to the results of a 2016 study by researchers in the U.S., Canada and Germany, the average person in Europe works 19 percent less than the average person in the U.S., which comes out to about 258 fewer hours per year.

Career transitions are a regular part of the trajectory of being a modern professional.

Lots of different estimates exist for how frequently the average person changes jobs, but data from the Bureau of Labor Statistics found that Baby Boomers had changed jobs about 11 times by the time they hit age 40.

If there's one thing I know about your career, it's this: At some point, you're going to take a wrong turn. We all do, and it's a part of learning and growing.